Faulty, damaged, incomplete or incorrectly described goods

Please contact us on 01424 853 491 or at [email protected] so we can help. Under the Consumer Rights Act 2015, you normally have 30 days from delivery to reject goods that do not meet the requirements of the Act and receive a full refund. You may also have remedies after that period. If you exercise your statutory right to reject the goods, we will arrange collection or agree a return method with you and cover the reasonable costs of returning them.

Cancelling an online or telephone order

If you change your mind, you can cancel from the time you place your order until 14 calendar days after the day you receive the goods. If goods from a single order arrive separately, the cancellation period ends 14 calendar days after you receive the last item.

To cancel, give us a clear statement of your decision by emailing [email protected], calling 01424 853 491 or writing to SLK Mobility Ltd, North Barn, Beech Farm, North Trade Road, Battle, TN33 0HN. You can use the cancellation form below or send us your own statement. Please include your order number if available.

Unless we have offered to collect the goods, please send them back without undue delay and within 14 calendar days after telling us you wish to cancel. For mobility scooters, batteries or other items that cannot normally be returned by post, please contact us promptly so we can agree a suitable return method or arrange collection.

You are responsible for the direct cost of a change-of-mind return if we gave you the required return-cost information before you ordered. For goods that cannot normally be returned by post, that includes the applicable return cost or, where it cannot reasonably be calculated in advance, a reasonable maximum estimate. If we did not provide the required information, or if we agreed to cover the cost, we will pay it.

Refunds and handling

When you cancel an order under your statutory cancellation rights, we will refund the price paid for the goods and any original delivery charge up to the cost of the least expensive standard delivery option we offered. If standard delivery was free, your refund includes the full price paid for the goods. We will use your original payment method unless you expressly agree to another method.

If you are sending the goods back, we will refund you without undue delay and within 14 calendar days of receiving them or receiving evidence that you sent them back, whichever comes first. If we have offered to collect the goods, we will refund you without undue delay and within 14 calendar days of being told you wish to cancel.

You may unpack and inspect the goods as you would in a shop. Please package them securely for return. Original packaging is optional. Where the law permits, we may deduct an amount reflecting the actual loss in value caused by handling beyond what was necessary to check the goods’ nature, characteristics and functioning.