Terms and Conditions
We take care to describe our products accurately. If the goods you receive do not match their description, please see the “Damaged, faulty, incomplete or incorrectly described goods” section below for details of your rights and how to contact us.
Batteries should be fitted by a qualified person, therefore, under no circumstances shall SLK Mobility Ltd be liable for any consequential injury, loss or damage due to in-correct use or fitting of Batteries or Chargers supplied to the Buyer.
Batteries need to be charged after every use. If the batteries are not being used, please ensure they are still being charged at least weekly. Failing to charge your batteries correctly would void the warranty.
Delivery
It is free Delivery to Mainland UK, although there are some postcodes within the UK, which Parcelforce add a surcharge to. This will be shown at the checkout.
We make every effort to dispatch within 24 hours of receiving cleared payment
On purchases made before 3pm, we (through our Couriers) strive to deliver your goods before 6pm the next working day, although this is not guaranteed.
Your Item(s) will be dispatched to your address unless otherwise requested at time of purchase.
We use a third party courier service for all of our deliveries. In the eventuality that an item is out of stock we will notify you within 12 hours and refund you if you have paid for the item.
We shall use reasonable endeavours to meet any date agreed for delivery.
In any event, this is out of our direct control, therefore, SLK Mobility Ltd shall not be liable for any losses, costs, damages or expenses incurred by the purchaser or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Damaged, faulty, incomplete or incorrectly described goods
If your goods arrive damaged, are faulty, are incomplete or do not match their description, please contact us on 01424 853 491 or at [email protected]. Please include your order number and details of the problem if available.
Under the Consumer Rights Act 2015, you normally have 30 days from delivery to reject goods that do not meet the requirements of the Act and receive a full refund. After that period, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.
If you exercise your statutory right to reject the goods, we will arrange collection or agree a return method with you and cover the reasonable costs of returning them. See our Refund and Returns Policy for contact and cancellation details.
Disclaimer
Any references to manufacturers, make or model names is for descriptive purposes only. No affiliation with any manufacturer is implied (Unless otherwise stated in the listing). All statements and recommendations contained herein are based on information we believe to be reliable, but the accuracy or completeness thereof is not guaranteed.
Returns and refunds
Please read our returns and refunds policy here.