Refund and Returns Policy
At SLK Mobility we offer a full refund / return on any product you are not happy with. Subject to our terms & Conditions;
- To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging within 14 days.
- Goods must be returned to SLK Mobility and tested before any refund is given.
- If the product(s) are not returned in their original condition, SLK Mobility reserves the right to charge for repair or replacement of any product(s).
- We’re happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will not be able to accept this for a refund.
- If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £25 fee to repackage the product(s).
- Once the batteries are received back in the original condition, a refund minus the original delivery cost will be issued. This is £15 for batteries in one parcel (up to 50ah), batteries in two Parcels will be £30.
- Please ensure when you return an item, inside the box your order information and return details are included.
If you have any questions about a return or would like to speak to one of our team please don’t hesitate to call 01424 853 491 or email; sales@slkmobility.com.
Read our full Terms and Conditions here.
